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Non Warranty Returns

15-day, money-back guarantee on hardware

If you’re not satisfied with your hardware purchase for any reason, you can return the equipment within 15 days of delivery and receive a full refund. Simply return all equipment in good working order and the Vprime sales team will refund you the full amount or offer you that same amount in credit towards a future Vprime purchase – your choice.  Simply contact Vprime Support for an RMA number or credit coupon.  

15-day, money-back guarantee on software

If you’re not satisfied with your software purchase for any reason, contact Vprime Support within 15 days of delivery.  Once the dongle is received at Vprime, you will be issued the full amount of your purchase price, or that same amount in credit towards a future Vprime purchase – your choice. Please provide the product and software license key in your initial correspondence. Contact Vprime Support for an RMA number or credit coupon.  

Non-defective returns after the 15-day period.  

Up to 90 days after purchase, unopened product may still be returned.  Refund will be reduced by a 33% restocking fee.  
Please send email to Vprime Support to inquire if your order falls within this category.  If approved, an RMA number will be issued.